Terms & Conditions

1. About Us

Business name: Mint Exterior Property Services (Tom Buxton T/A). Business type: Sole Trader.

Correspondence address: Unit 2a, Railway Triangle Industrial Estate, Dorchester, England, DT1 2PJ.

Email: info@mintclean.net

2. Quotations

All quotations are provided free of charge and without obligation. Quotations are based on the information available at the time they are prepared.

Where a quotation has been prepared remotely using photographs or publicly available imagery, we reserve the right to amend the quotation if the actual property differs materially from the information available.

Unless otherwise stated, quotations remain valid for 30 days.

3. Booking a Service

A booking is confirmed once we have accepted your instruction and agreed a date for the work to be carried out.

For regular window cleaning customers, acceptance of our quotation confirms your place on our six-week cleaning round.

4. Access to Your Property

Customers are responsible for ensuring that we have safe and reasonable access to the areas requiring cleaning. Please let us know in advance if there are locked gates, access restrictions, pets, security systems or any hazards we should be aware of.

If we are unable to gain access, a call-out charge may apply where appropriate.

5. Weather

Many exterior cleaning services can be carried out safely in light rain. However, where weather conditions make it unsafe or inappropriate to complete the work, we reserve the right to postpone your appointment.

Where this happens, we will arrange an alternative date as soon as reasonably practicable.

6. Our Services

We provide a range of exterior cleaning services, including window cleaning, gutter clearance, roof cleaning, patio cleaning, driveway cleaning, solar panel cleaning and commercial exterior cleaning.

The exact scope of work will be confirmed in your quotation.

7. Regular Window Cleaning

Residential window cleaning is normally carried out on a six-week schedule. While we aim to maintain this interval wherever reasonably possible, slight variations may occasionally occur due to weather, public holidays or operational requirements.

We will always endeavour to minimise any disruption.

8. Payments

Payment terms vary depending on the service provided. Where applicable, payments are collected securely through GoCardless unless an alternative payment method has been agreed in advance.

Invoices should be paid in accordance with the payment terms stated on the invoice. We reserve the right to charge statutory interest and reasonable recovery costs on overdue commercial accounts where permitted by law.

9. Cancellations

If you need to cancel or rearrange an appointment, please provide as much notice as possible.

For regular window cleaning customers, repeated cancellations may affect your place on our cleaning round. We reserve the right to decline future bookings where repeated cancellations make the service uneconomical to provide.

10. Customer Responsibilities

Customers are responsible for informing us of fragile items near the work area, existing damage, restricted access, and any circumstances that may affect the safe completion of the work.

Failure to provide relevant information may affect our ability to complete the service.

11. Service Limitations

Professional cleaning can significantly improve the appearance of many surfaces. However, we cannot guarantee the removal of permanent staining, rust marks, etching, oxidation, natural weathering, existing damage or discolouration caused by ageing.

We'll always explain any known limitations before work begins where reasonably possible.

12. Service Guarantee

If you are not entirely satisfied with the standard of our workmanship, please contact us within 48 hours of completion. We will investigate your concerns and, where appropriate, return to rectify genuine workmanship issues at no additional cost.

Our guarantee does not apply to permanent staining, pre-existing damage, issues outside the agreed scope of work, damage caused by events occurring after completion, or circumstances beyond our reasonable control.

13. Liability

We maintain appropriate public liability insurance. Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, our liability shall be limited to the value of the service provided.

14. Photographs

We may take photographs of work before, during and after completion for preparing quotations, quality control, training and marketing purposes.

Where photographs clearly identify a property or customer, we will obtain appropriate permission before using them for marketing.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy. Please refer to our Privacy Policy for further details.

16. Complaints

We take customer satisfaction seriously. If you have any concerns regarding our services, please contact us as soon as possible.

We'll always aim to resolve complaints fairly, professionally and promptly.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.