Frequently Asked Questions
We've answered the questions we're asked most often. If you can't find what you're looking for, call 07356 294242 and we'll be happy to help.
Regular Window Cleaning
How often do you clean residential windows?
We operate a regular six-week residential window cleaning schedule. This allows us to provide reliable, consistent service while maintaining efficient local cleaning rounds.
How do I join the regular window cleaning round?
Simply complete our enquiry form. In many cases we can prepare a quotation using the information you provide together with publicly available property imagery. Once you accept the quotation, we'll add your property to the round and let you know when to expect your first visit.
Do I need to be at home?
Not usually. Provided we have safe access to the areas requiring cleaning, you don't normally need to be present.
Can I cancel my regular window cleaning?
Yes. If you wish to leave our regular cleaning round, simply let us know. We'll confirm your last clean with you.
Quotations and Bookings
Do you provide free quotations?
Yes. All quotations are free and without obligation.
Do you always need to visit my property?
Not always. For many regular window cleaning enquiries we can prepare a quotation remotely. Some specialist services may require a site visit before a final quotation can be provided.
How long is my quotation valid?
Unless otherwise stated, quotations remain valid for 30 days.
Payments
How do I pay?
Payments are collected securely using GoCardless.
When is payment due?
Payment terms vary depending on the service provided. Your quotation or invoice will clearly explain when payment is due.
Weather
Do you clean windows in the rain?
Yes. Light rain doesn't usually affect the quality of professional window cleaning. If weather conditions become unsafe, we'll rearrange your appointment as soon as reasonably possible.
What happens if the weather is too bad?
If severe weather prevents us from working safely or delivering the standard of service we expect, we'll rearrange your appointment at the earliest suitable opportunity.
Our Services
Which services do you provide?
Regular window cleaning, gutter clearance, roof cleaning, patio cleaning, driveway cleaning, solar panel cleaning, fascia and soffit cleaning, and commercial exterior cleaning.
Do you work on commercial properties?
Yes. We provide exterior cleaning services for a wide range of commercial premises including offices, retail premises, schools, healthcare settings and other business properties.
Can you clean upper-storey windows?
Yes. We use professional water-fed pole systems that allow us to safely clean many upper-storey windows from ground level.
Your Property
Will you tell me if you notice a problem?
Yes. If we notice anything during our visit that we believe you should be aware of, we'll let you know and explain what we've found. Where appropriate, we may recommend seeking advice from a suitable specialist.
Are you insured?
Yes. We maintain appropriate public liability insurance for the services we provide, and further information is available upon request.
Our Service Guarantee
What happens if I'm not happy with the work?
Your satisfaction is important to us. If you're not entirely satisfied with the work we've carried out, contact us within 48 hours of completion. We'll return to inspect the work and rectify any genuine workmanship issues at no additional cost. You can see full details of our Service Guarantee on the Why Choose Mint page.
See our Service GuaranteeService Area
Which areas do you cover?
We proudly serve Dorchester, Poundbury and the surrounding villages. If you're unsure whether we cover your location, please get in touch and we'll always be happy to advise.
Still have a question?
We'd be delighted to help. Ask when you send your enquiry, or call us on 07356 294242.
Professional service. Exceptional results.
Join our regular six-week window cleaning round, or request a free, no-obligation quotation for any of our specialist exterior cleaning services.