Privacy Policy

Who We Are

Business name: Mint Exterior Property Services. Business type: Sole Trader.

Correspondence address: Unit 2a, Railway Triangle Industrial Estate, Dorchester, England, DT1 2PJ. Email: info@mintclean.net. Telephone: available on our Contact page.

For the purposes of UK data protection legislation, Mint Exterior Property Services is the Data Controller responsible for the personal information collected through this website.

Information We Collect

Information you provide: name, email address, telephone number, property address, details about the services you require, photographs you choose to upload, and any information you include within enquiry forms.

Information collected automatically: when you browse our website we may also collect your IP address, browser type, device information, pages visited, time spent on pages, referring website and cookie information.

How We Use Your Information

We use your personal information to respond to enquiries, prepare quotations, arrange appointments, deliver our services, manage customer accounts, collect payments, improve our website, meet legal obligations and protect against fraud.

We only use your information where we have a lawful basis for doing so.

Our Lawful Basis

Depending on the circumstances, we rely upon one or more of the following lawful bases: your consent, performance of a contract, legitimate business interests, and compliance with legal obligations.

Payments

Payments are collected securely through GoCardless. We do not store your bank account or payment card details on our website.

GoCardless processes payment information in accordance with its own Privacy Policy.

Cookies

Our website uses cookies to improve your browsing experience. These may include cookies that remember your preferences, help us understand how visitors use our website and improve website performance.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can control cookies through your browser settings at any time.

Website Analytics

We use website analytics to help us understand how visitors use our website and identify opportunities for improvement.

Analytics information is used in aggregated form wherever possible and is not intended to identify individual visitors.

Marketing

We do not send marketing emails unless you have asked to receive them or another lawful basis applies. If you receive marketing communications from us, you may unsubscribe at any time.

Sharing Your Information

We only share your personal information where necessary. This may include GoCardless (payment processing), website hosting providers, IT support providers, professional advisers where legally necessary, and government or regulatory authorities where required by law.

We never sell your personal information.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration and disclosure.

Although no internet transmission is completely secure, we work to protect the information entrusted to us.

How Long We Keep Information

We only keep personal information for as long as necessary. Retention periods depend upon legal requirements, accounting obligations, tax legislation, customer service requirements and legitimate business interests.

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR you may have the right to access your personal information, correct inaccurate information, request deletion of your information, restrict processing, object to certain processing, request data portability, and withdraw consent where consent is relied upon.

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you have concerns about how we use your personal information, we hope you will contact us first so that we can resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.